Refund and Returns Policy

At FromVenice, we take pride in the quality of our premium floor mats and handloom products. Customer satisfaction is our top priority. Please read our return and refund terms carefully.

Returns & Exchanges

• Products can be returned or exchanged within 7 days of delivery if they are:
  • Defective, damaged, or incorrect.
  • Unused, unwashed, and in original condition with tags and packaging intact.
• Personalized or custom-made items are not eligible for return unless damaged or defective.

Refunds

• Once the returned product passes quality inspection, your refund will be processed and credited within 5–7 business days.
• Refunds will be credited to the original mode of payment (Bank Account, Credit/Debit Card, UPI, Wallet).
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI after we receive your account details.

Cancellations

• Orders can be cancelled within 24 hours of placing the order or before dispatch.
• Once shipped, an order cannot be cancelled. You may still apply for a return after delivery.

Return Shipping

• For defective/incorrect items, FromVenice will bear the return shipping cost.
• For other eligible returns (e.g., change of mind), customers may need to bear return courier charges.

How to Request a Return

• Email us at fromveniceinfo@gmail.com or call us at +91-7736777466 within the return window.
• Share your order number, reason for return, and supporting images (if applicable).
• Our support team will guide you through the return process.

Exceptions

• Products damaged due to misuse, improper care, or normal wear and tear will not be accepted for return/refund.
• Items purchased during clearance sales or marked as non-returnable are not eligible for return.
• All the Approved exchange and replacement will be completed & delivered within 15 business  working days.

Contact Us

For any queries related to returns or refunds, please contact:
📧 fromveniceinfo@gmail.com
📞 +91-7736777466 (Mon–Sat, 10 AM – 6 PM)